Will the entries match our bank deposits?
Yes — that is the whole product. Each entry is built from a specific bank deposit, so its
net equals that deposit to the penny by construction. Autopilot detects deposits in
QuickBooks and matches them to their exact donations automatically. Matching in the bank
feed becomes a confirmation, not a hunt.
What happens when a deposit can't be matched?
It gets flagged — never guessed at. And in most cases the flag arrives with the fix
already worked out: if gifts settled out of order, we show you the exact set that sums
to the deposit and you confirm it with one click; if the deposit includes registration
income, we show the leftover amount with the evidence and you book it with one click.
Every proposed fix states plainly what's exact and what's inferred, and it always waits
for your approval. No exports, no spreadsheets. Wrong entries never appear in your
books silently; the worst case is a question waiting for you, usually with its own
answer attached.
Can we switch mid-year without making a mess?
Yes — switching is a guided step, not a leap. You pick the date your books start with
us; everything before it stays exactly as you have it. Gifts already given but not yet
deposited when you activate are listed at setup, and we ask one plain question: have
these already been entered by hand? If so, their deposits are marked "covered by your
existing entries" — reconciled, green in the report, and never double-booked. From your
start date forward, every deposit gets exactly one entry from us. That's the contract.
Do you store our donors' names or individual gifts?
Donor names and emails are never stored and never posted — by construction, not policy.
Deposit matching works on Planning Center donation IDs and amounts, so entries can be
penny-exact and fully traceable without a single name in our database or your books. See
our security page for the full picture.
Our deposits include registration payments too. Will they still tie out?
Yes. Registrations and other non-giving income in a payout are booked as summary lines
from the payout report, so a mixed deposit still ties out to the penny — giving by fund,
everything else labeled and accounted for in the same entry.
Does it post in real time?
It posts when the money is real. Autopilot posts each entry when its deposit appears in
QuickBooks — so the books match the bank by construction, occasionally a day behind it.
If you want the books ahead of the bank instead, daily summary mode posts gift-dated
entries each day. It's a timing choice, and the Reconciliation Report ties either one out
at month-end.
What happens when someone adds a new fund in Planning Center?
It's never guessed. Gifts to a fund you haven't mapped post to your designated fallback
account, and the new fund is flagged for you in the app — map it once, and every future
gift flows to the right income account. Nothing silently lands somewhere wrong.
We have multiple campuses and use QuickBooks Classes. Supported?
Yes. Giving is tracked per fund and per campus, and each campus can map to a
QuickBooks Class or Location — so entries split the way multi-campus books actually
need, not just by fund.
Why doesn't Planning Center do this itself?
Honestly: because it's a different job. Planning Center is excellent donor-and-giving
software, and accounting integration is a deep, ongoing specialty — fund accounting
conventions, fee allocation, deposit matching, duplicate handling, QuickBooks API quirks.
Planning Center provides exports and guidance for bookkeepers and leaves the accounting
connection to focused tools like this one. We build on their public API and payout data,
the same way other integrations in their ecosystem do.
Can we backfill history?
Yes — ask us during onboarding. We can bring in past months so your year is consistent
from your start date back, and every backfilled entry goes through the same approval
queue and duplicate guards as everything else. Nothing ever posts twice.
What happens if we cancel?
You can disconnect at any time from either side. We revoke our access to both Planning
Center and QuickBooks and purge your credentials and cached data. Everything already
posted stays in your QuickBooks — they're your books.